Customer Service Advisers

  • Department:
    • Customer Service
  • Location:
    • Willow House, Staines
    • Manchester
  • Postcode:
    • M50 3XL
  • Employment Type:
    • Full-time
  • Salary :
    • £18,450 - £19,750
  • Who We Are:
    • Excellent service, every day. It’s how we make the difference.
  • The Role:
    • We are completely open as to where your enthusiasm for people comes from.  It could be from your time in retail, or hospitality, or leisure, or another contact centre or anywhere where you support and help your customers.
      And you’ve got to like listening, with your brain as well as your ears, as our members are going to be relying on you to take them through a process so they can get the right help, quickly.   
       
      Empathy is key, so knowing to how to sooth and re-assure worried members is critical and yet there has to be a balance as our members may be in pain, or worried, or overseas – so you’ve got to be calm, resilient and occasionally firm too.
       
      Finally, you’ve got to like, or want to like, the telephone! It is a contact centre environment, notwithstanding that we have a free gym on site, subsidised restaurant, break out areas galore (with free hot drinks) and you can park for free as well, or the tram stops right outside the office, so if you don’t like the idea of a headset then this role is not for you.
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